Free Shipping on orders over $99

Shipping Policies

These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQ's section, or if you have any concerns regarding an order, please call us at 1-800-494-9144. Our representatives are available Monday through Friday, from 9AM to 7PM EST. We are more than happy to help you in any way we can.

General Policies

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  • You must be of legal age to purchase tobacco products.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Pennsylvania residents add 6% sales tax. Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.
  • Any such charges will be noted during the checkout process prior to submitting your order.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

Shipping Costs

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We use real-time shipping rates, which means we apply the actual cost of shipping from our location to yours, based on the method of shipping you select during checkout and your zip code.
If your order totals more than $99, your order will ship FREE via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both). Shipping address must be able to receive deliveries from both UPS and USPS.

Order Fulfillment

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In-stock orders received by 2pm EST will ship the same day Monday through Friday.

Delivery Methods

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  • Economy shipping will be delivered via UPS Ground (1-6 business days), USPS (2-3 business days), or Surepost, which is a combination of both (2-8 business days). Shipping address must be able to receive deliveries from both UPS and USPS.
  • Next Day, 2-Day, 3-Day, and Ground shipments are delivered via UPS.
  • Priority Mail shipments are delivered via USPS (2-3 business days).
  • Delivery estimates are business days (Monday through Friday, excluding holidays).

Shipping Lighters and Butane

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  • Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
  • Expedited shipping services are not available for all orders containing a HAZMAT item.
  • All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

When Will I Receive My Order?

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We process all in-stock orders that are received by 2pm EST Monday through Friday the same day they are received. Delivery may take up to 8 business days from the date of shipment (not including weekends or holidays).
For more expedited shipping requests, we offer USPS Priority Mail, 2-Day, 3-Day, and Next Day options at an additional charge.
If an item is on backorder and not immediately available, it will ship the moment it becomes available via our economy shipping method. We cannot be held responsible for carrier errors or other delays outside of our control.
Note: For urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order.

PO Boxes, APO/FPO, US Territories

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Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.

Alaska and Hawaii

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Expedited delivery options to Alaska and Hawaii are available for an additional charge.

Oversized Items

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Oversized items such as large humidors will ship via Ground/Freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Tracking My Order

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You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.

How Do I Get Free Shipping?

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Free shipping is available for all orders over $99. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).

Auto Deliver Information

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If you know what you want and when you want it, then Auto Deliver was made just for you.

Get your favorite items delivered to your doorstep automatically, no logging on and logging in required. It’s easy, it’s convenient, and you can customize the whole thing to suit your needs. Want your item every week, every month, or every two months? No problem. Set it up to ship as frequently as you want, and update your preferences easily whenever you need to.


Let’s break it down:
  1. Choose your favorite item for Auto Deliver.
  2. Enter a quantity and click the Auto Deliver button.
  3. Add your item to an existing Auto Deliver or create a new one...it’s up to you.

If creating a new Auto Deliver
  1. Create a nickname for your Auto Deliver (pick whatever you want!)
  2. Set your preferences – address and frequency.
  3. Select a payment type.
  4. Review your Auto Deliver to ensure accuracy.
  5. Click “Create” and wait for your favorite stuff to get delivered. It’s easy, peasy.