|Shipping Costs||Order Fulfillment|
|Delivery Methods||Shipping Lighters and Butane|
|When Will I Receive My Order?||PO Boxes, APO/FPO, US Territories|
|Alaska and Hawaii||Oversized Items|
|Tracking My Order||How Do I Get Free Shipping?|
PipesandCigars.com uses real-time shipping rates, which means we apply the actual cost of shipping from our location to yours, based on the method of shipping you select during checkout and your zip code.
If your order totals more than $99, your order will ship FREE via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both). Shipping address must be able to receive deliveries from both UPS and USPS.
In-stock orders received by 2:00pm ET will ship the same day Monday through Friday.
We process all in-stock orders that are received by 2:00pm ET Monday through Friday
the same day they are received. Delivery may take up to 8 business days from the
date of shipment (not including weekends or holidays).
For more expedited shipping requests, we offer USPS Priority Mail, 2-Day, 3-Day, and Next Day options at an additional charge.
If an item is on backorder and not immediately available, it will ship the moment it becomes available via our economy shipping method. We cannot be held responsible for carrier errors or other delays outside of our control.
Note: For urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order.
Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.
Expedited delivery options to Alaska and Hawaii are available for an additional charge.
These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.
You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.
Free shipping is available for all orders over $99. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).
If you know what you want and when you want it, then Auto Deliver was made just for you.
Get your favorite items delivered to your doorstep automatically, no logging on and logging in required. It’s easy, it’s convenient, and you can customize the whole thing to suit your needs. Want your item every week, every month, or every two months? No problem. Set it up to ship as frequently as you want, and update your preferences easily whenever you need to.