Your web browser is no longer supported.
Pipes and Cigars is committed to providing you with the best web experience possible.
Free Shipping on orders over $99

Shipping Policies

These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQ's section, or if you have any concerns regarding an order, please call us at 1-800-494-9144. Our representatives are available Monday through Friday, from 9AM to 7PM ET. We are more than happy to help you in any way we can.

General Policies

Top of Page
  • Pipes and Cigars does not sell products to anyone under the age of 21.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Pennsylvania residents add 6% sales tax. Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.
  • Any such charges will be noted during the checkout process prior to submitting your order.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

Shipping Costs

Top of Page
Shipping Preference Delivery Times Prices

1First Class shipping can be selected for shipments that weigh no more than 15 oz (including packaging).

2Economy Shipping will be delivered via UPS, USPS, or Surepost, which is a combination of both. Economy Free Shipping (when available) utilizes the same services as Economy Shipping. Shipping address must be able to receive deliveries from both UPS and USPS.

3USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery.

Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.

Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.

First Class1 2-6 Business Days $3.99
Economy2 2-6 Business Days $6.99
UPS Ground 1-5 Business Days $8.99
3 Day 3 Day Delivery $9.99
USPS Priority Mail3 2-3 Business Days $9.99
2 Day 2 Day Delivery $12.99
HI/AK 2nd Day 2 Day Delivery $19.99
Next Day Next Day Delivery by 5PM $22.99
HI/AK Next Day Next Day Delivery $34.99
UPS Saturday Saturday Delivery $39.99
HI/AK Saturday Saturday Delivery $44.99

Order Fulfillment

Top of Page

In-stock orders received by 2:00pm ET will process the same day Monday through Friday.

Delivery Methods

Top of Page

  • Free and Economy shipping will be delivered via UPS, USPS, or Surepost. Delivery addresses must be able to receive packages from either carrier.
  • Saturday, Next Day, 2-Day, 3-Day, and Ground shipments are delivered via UPS.
  • Priority Mail shipments are delivered via USPS.

Shipping Lighters and Butane

Top of Page

  • Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
  • Expedited shipping services are not available for all orders containing a HAZMAT item.
  • All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

When Will I Receive My Order?

Top of Page

We process all in-stock orders that are received by 2:00pm ET Monday through Friday the same day they are received. Delivery may take up to 6 business days from the date of shipment (not including weekends or holidays).
For more expedited shipping requests, we offer USPS Priority Mail, 2-Day, 3-Day, and Next Day options at an additional charge.
If an item is on backorder and not immediately available, it will ship the moment it becomes available via our economy shipping method. We cannot be held responsible for carrier errors or other delays outside of our control.
Note: For urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order.

PO Boxes, APO/FPO, US Territories

Top of Page

Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.

Alaska and Hawaii

Top of Page

Expedited delivery options to Alaska and Hawaii are available for an additional charge.

Oversized Items

Top of Page

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

Tracking My Order

Top of Page

You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.

How Do I Get Free Shipping?

Top of Page

Free shipping is available for all orders over $99. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).

Auto Deliver Information

Top of Page

If you know what you want and when you want it, then Auto Deliver was made just for you.

Get your favorite items delivered to your doorstep automatically, no logging on and logging in required. It’s easy, it’s convenient, and you can customize the whole thing to suit your needs. Want your item every week, every month, or every two months? No problem. Set it up to ship as frequently as you want, and update your preferences easily whenever you need to.

Let’s break it down:
  1. Choose your favorite item for Auto Deliver.
  2. Enter a quantity and click the Auto Deliver button.
  3. Add your item to an existing Auto Deliver or create a new’s up to you.

If creating a new Auto Deliver
  1. Create a nickname for your Auto Deliver (pick whatever you want!)
  2. Set your preferences – address and frequency.
  3. Select a payment type.
  4. Review your Auto Deliver to ensure accuracy.
  5. Click “Create” and wait for your favorite stuff to get delivered. It’s easy, peasy.