All returned orders must have a return authorization number and be returned unused within 14 days in original packaging. If you do not acquire a return authorization number prior to returning, your return will be subject to a 10% re-stocking fee. Shipping charges are non- refundable. Please contact us for a return authorization number. We are not able to accept returns on smoked pipes or opened tins of tobacco.
Upon receipt of your order, if you find there is something missing or defective, contact us within 48 hours for an authorization number for replacement or refund. Failure to do so may result in our inability to make good on the order. Although we strive for perfection, mistakes do happen and with your help we can continue to improve.