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Shipping Policies

These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQ's section, or if you have any concerns regarding an order, please call us at 1-800-494-9144. Our representatives are available Monday through Friday, from 8 AM to 7 PM ET and Saturday, from 10 AM to 2 pm ET. We are more than happy to help you in any way we can.

General Policies

  • Pipes and Cigars does not sell products to anyone under the age of 21.
  • Pipes and Cigars does not ship products to South Dakota and Utah. 
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

    Sales Taxes

    We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.

    -Alabama
    -Arizona
    -Arkansas
    -California
    -Colorado
    -Connecticut
    -Georgia
    -Hawaii
    -Idaho
    -Illinois
    -Indiana
    -Iowa
    -Kansas
    -Kentucky
    -Maine
    -Maryland
    -Massachusetts
    -Michigan
    -Minnesota
    -Mississippi
    -Nebraska
    -New Jersey
    -New Mexico
    -New York
    -Nevada
    -North Carolina
    -North Dakota
    -Ohio
    -Oklahoma
    -Pennsylvania
    -Rhode Island
    -South Carolina
    -Tennessee 
    -Texas
    -Vermont
    -Virginia
    -Washington
    -Washington DC
    -West Virginia
    -Wisconsin
    -Wyoming 

    Louisiana
    -Pipes and Cigars does not collect sales or use tax on purchases made from Louisiana.
    -Louisiana requires Pipes and Cigars and other retailers to notify purchasers that sales via the Internet, catalog, or other remote means are subject to use tax.
    -Louisiana requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay use taxes on those purchases.

    Excise Taxes

    Maryland

    Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

    The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:

    - Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7%-9%.

    - Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15%-20%.

    For more details on the Maryland Excise Tax, review the law here


    Ohio

    Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers. 

    The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased: 

    - Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty two cents ($.52) per premium cigar. 

    - Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%

    For more details on the Ohio Excise Tax, review the law here

    Shipping Costs

    Shipping Preference Delivery Time Price
    1 First Class shipping can be selected for shipments that weigh no more than 15 oz (including packaging).
    2 Economy Shipping will be delivered via UPS, USPS, or Surepost, which is a combination of both. Economy Free Shipping (when available) utilizes the same services as Economy Shipping. Shipping address must be able to receive deliveries from both UPS and USPS.
    3 Small Cigar shipping will be delivered via UPS Economy. Delivery address must be able to receive packages from USPS.
    Note: Shipping to states where adult signature is required by government regulation may be subject to additional fees.
    First Class1 2-6 Business Days $3.99
    Economy2 2-6 Business Days $7.99
    Basic Shipping3 4-8 Business Days $7.99
    UPS Ground 1-5 Business Days $9.99
    3 Business Day $10.99
    USPS Priority Mail 2-3 Business Days $10.99
    2 Business Day $16.99
    HI/AK 2 Business Day $22.99
    Next Business Day $26.99
    HI/AK Next Business Day $34.99
    UPS Saturday $44.99
    HI/AK Saturday $49.99

    Shipping to states where adult signature is required by government regulation may be subject to additional fees. 


    Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.

    Delivery Methods

    • Free and Economy shipping will be delivered via UPS, USPS, or Surepost. Delivery addresses must be able to receive packages from either carrier.
    • Saturday, Next Day, 2-Day, 3-Day, and Ground shipments are delivered via UPS.
    • Priority Mail shipments are delivered via USPS.

    Shipping Lighters and Butane

    • Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
    • Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
    • Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
    • Expedited shipping services are not available for all orders containing a HAZMAT item.
    • All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

    When Will I receive My Order?

    Please consult the ‘Estimated Delivery’ date in the cart for the most accurate information based on the shipping method you select. In-Stock orders typically will be shipped within 1 business day for non-expedited methods. Expedited methods (Priority Mail, 3-Day, 2-Day, and Next Day) received by 12:00PM ET will ship same day. 

    Backordered Items

    As fellow pipe and cigar enthusiasts ourselves, we understand the importance of getting you the pipes, tobacco, cigars, and accessories that you have come to love. As you know some of these products are made internationally and we occasionally encounter delays and out of stocks when a manufacturer has material or production concerns. In these cases, we make available the ability to ‘Backorder’ a product that is not currently in stock but expected to return to stock. If you are interested in placing a tentative order for one of these products while we await receipt from the manufacturer, we would be pleased to accept a backorder. Please note that we will never charge your credit card while you await fulfillment of a backorder. In the event we are unable to ship the backordered product, we will contact you and you will have the option to cancel the backorder or replace it with an alternative item.

    PO Boxes, APO/FPO, US Territories

    Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.

    Alaska and Hawaii

    Expedited delivery options to Alaska and Hawaii are available for an additional charge.

    State Restrictions

    California

    While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

    • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
    • Obtain the signature of a person 21 years of age or order before completing the delivery.

    Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.


    Connecticut

    Due to Connecticut State Regulations, Pipes and Cigars does not ship the following products to Connecticut addresses:

    • Small Cigars (Weighing 3lb per 1000 or less)


    Delaware

    While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

    • Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements.
    • Obtain the signature of a person 21 years of age or order before completing the delivery.

    Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware. 


    Maine

    Due to Maine State Regulations, Pipes and Cigars does not ship the following products to Maine addresses:

    • Cigars with Homogenized/HTL Wrappers
    • Small Cigars (Weighing 3lb per 1000 or less)
    • Pipe Tobacco


    Maryland

    Due to Maryland State Regulations, Pipes and Cigars does not ship the following products to Maryland addresses:

    • Machine-Made Cigars
    • Filtered Cigars
    • Cigars with Homogenized/HTL Wrappers

    Massachusetts

    Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.


    Montana

    Due to Montana State Regulations, Pipes and Cigars does not ship the following products to Montana addresses:

    • Filtered Cigars


    South Dakota 

    Pipes and Cigars does not ship products to South Dakota.


    Utah

    Pipes and Cigars does not ship products to Utah.


    Vermont

    Due to Vermont State Regulations, Pipes and Cigars does not ship the following products to Vermont addresses:

    • Small Cigars (Weighing 4.5lb per 1000 or less)


    Washington State

    Due to Washington State regulations, Pipes and Cigars cannot ship little cigars or loose tobacco to Washington residents.

    Oversized Items

    These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

    Tracking My Order

    You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.

    How Do I Get Free Shipping?

    Free shipping is available for all orders over $79. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).

    CLICK HERE to learn how to get FREE SHIPPING on your entire order!