Great News, FREE SHIPPING now on orders over $79!

Shipping Policies

These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQ's section, or if you have any concerns regarding an order, please call us at 1-800-494-9144. Our representatives are available Monday through Friday, from 8 AM to 7 PM ET and Saturday, from 10 AM to 2 pm ET. We are more than happy to help you in any way we can.

General Policies

  • Pipes and Cigars does not sell products to anyone under the age of 21.
  • Pipes and Cigars does not ship products to South Dakota.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

    Sales Taxes

    We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.

    -New Jersey
    -North Carolina
    -North Dakota
    -Rhode Island
    -South Carolina
    -West Virginia

    -Pipes and Cigars does not collect sales or use tax on purchases made from Louisiana.
    -Louisiana requires Pipes and Cigars and other retailers to notify purchasers that sales via the Internet, catalog, or other remote means are subject to use tax.
    -Louisiana requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay use taxes on those purchases.

    Shipping Costs

    Shipping Preference Delivery Time Price
    1 First Class shipping can be selected for shipments that weigh no more than 15 oz (including packaging).
    2 Economy Shipping will be delivered via UPS, USPS, or Surepost, which is a combination of both. Economy Free Shipping (when available) utilizes the same services as Economy Shipping. Shipping address must be able to receive deliveries from both UPS and USPS.
    3 Small Cigar shipping will be delivered via UPS Economy. Delivery address must be able to receive packages from USPS.
    4 USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery
    First Class1 2-6 Business Days $3.99
    Economy2 2-6 Business Days $7.99
    Basic Shipping3 4-8 Business Days $7.99
    UPS Ground 1-5 Business Days $9.99
    3 Day 3 Business Day Delivery $10.99
    USPS Priority Mail4 2-3 Business Days $10.99
    2 Day 2 Business Day Delivery $16.99
    HI/AK 2nd Day 2 Day Delivery $22.99
    Next Day Next Business Day Delivery $26.99
    HI/AK Next Day Next Day Delivery $34.99
    UPS Saturday Saturday Delivery $44.99
    HI/AK Saturday Saturday Delivery $49.99

    Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.

    Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.

    Order Fulfillment

    In-Stock orders received by the shipping cutoff time (typically 2:00pm ET) will ship the same day Monday through Friday.

    Delivery Methods

    • Free and Economy shipping will be delivered via UPS, USPS, or Surepost. Delivery addresses must be able to receive packages from either carrier.
    • Saturday, Next Day, 2-Day, 3-Day, and Ground shipments are delivered via UPS.
    • Priority Mail shipments are delivered via USPS.

    Shipping Lighters and Butane

    • Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
    • Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
    • Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
    • Expedited shipping services are not available for all orders containing a HAZMAT item.
    • All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

    When Will I receive My Order?

    We process all in-stock orders that are received by 2:00pm ET Monday through Friday the same day they are received. Delivery may take up to 6 business days from the date of shipment (not including weekends or holidays).

    For more expedited shipping requests, we offer USPS Priority Mail, 2-Day, 3-Day, and Next Day options at an additional charge.

    If an item is on backorder and not immediately available, it will ship the moment it becomes available via our economy shipping method. We cannot be held responsible for carrier errors or other delays outside of our control.

    Note: For urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order.

    PO Boxes, APO/FPO, US Territories

    Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.

    Alaska and Hawaii

    Expedited delivery options to Alaska and Hawaii are available for an additional charge.

    South Dakota & Utah

    Pipes and Cigars does not ship products to South Dakota and Utah

    Oversized Items

    These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

    Tracking My Order

    You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.

    How Do I Get Free Shipping?

    Free shipping is available for all orders over $79. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).

    Auto Deliver Information

    If you know what you want and when you want it, then Auto Deliver was made just for you.

    Get your favorite items delivered to your doorstep automatically, no logging on and logging in required. It’s easy, it’s convenient, and you can customize the whole thing to suit your needs. Want your item every week, every month, or every two months? No problem. Set it up to ship as frequently as you want, and update your preferences easily whenever you need to.

    Let’s break it down:

    1. Choose your favorite item for Auto Deliver.
    2. Enter a quantity and click the Auto Deliver button.
    3. Add your item to an existing Auto Deliver or create a new’s up to you.

    If creating a new Auto Deliver

    1. Create a nickname for your Auto Deliver (pick whatever you want!)
    2. Set your preferences – address and frequency.
    3. Select a payment type.
    4. Review your Auto Deliver to ensure accuracy.
    5. Click “Create” and wait for your favorite stuff to get delivered. It’s easy, peasy.
    CLICK HERE to learn how to get FREE SHIPPING on your entire order!