Why do we verify your age?

Pipes and Cigars does not sell to anyone under the age of 21. Using a non-affiliated third-party company, Veratad Technologies, LLC, we can verify that you are who you say you are and confirm that you are of legal age to purchase tobacco products.

How does Veratad’s Age Verification work?

Using a proprietary privacy tool called AgeMatch, multiple trusted data sources scan billions of public records to return an age validation based on the personal information you submit. This service is specifically designed to confirm and protect your identity while maintaining the highest-level privacy when processing online transactions.

Is the information I provide secure?

Veratad’s secure 256-bit encryption technology ensures the safety of the information you provide online. Veratad does not store your sensitive personal information or share (or sell) any data with other third parties. This practice assures 

Will I have to verify my age more than once?

In some instances, you may be asked to verify your age again. Changing your shipping address, adding a new shipping address to your account, or using PayPal Express as your method of payment are all common reasons why you could be asked to resubmit your information for verification. 

Please note that if you do not resubmit your information when requested, it may result in your order being delayed. Should you have any questions or encounter any issues providing the necessary information, please contact our Customer Service Department by calling 1-800-424-7754.

What happens if I cannot be authenticated by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information within the trusted databases. Should this occur, we will attempt to contact you via phone and email to request a copy of your valid driver’s license or another form of government-issued ID which provides your date of birth.

I live outside of the U.S., can I be verified?

Our use of Veratad’s AgeMatch is based solely on U.S. records and therefore authentication of individuals residing outside the U.S. is unavailable unless you are using an accepted international military address. Individuals in all other countries will be subject to our manual review process described in the previous section.