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Shipping Policies

Shipping Policies

These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQ's section, or if you have any concerns regarding an order, please call us at 1-800-494-9144. Our representatives are available Monday through Friday, from 8 AM to 7 PM ET and Saturday, from 10 AM to 2 PM ET. We are more than happy to help you in any way we can.


General Policies

General Policies

  • Pipes and Cigars does not sell products to anyone under the age of 21.
  • Pipes and Cigars does not ship products to Utah.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • Nevada
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • Washington DC
  • West Virginia
  • Wisconsin
  • Wyoming

Excise Taxes

As you may know, certain states have recently begun to impose excise taxes on tobacco products sold by online retailers. Pipes and Cigars collects excise taxes on your purchases as required by law. Please note that such tobacco excise taxes are in addition to applicable sales or use taxes, if any.

Colorado

Effective July 1, 2024, the State of Colorado is imposing an excise tax on the remote sale of other tobacco products to Colorado customers. For more details on the Colorado excise tax, please review here.

Illinois

Effective January 1, 2027, the State of Illinois is imposing an excise tax on the remote sale of other tobacco products to Illinois customers. For more details on the Illinois excise tax, please review here.

Indiana

Effective July 1, 2025, the State of Indiana is imposing an excise tax on the remote sale of other tobacco products to Indiana customers. For more details on the Indiana excise tax, please review here. 

Maine

Effective January 5, 2026, the State of Maine is imposing an excise tax on the remote sale of other tobacco products (except smokeless tobacco) to Maine customers. For more details on the Maine excise tax, please review here.

Maryland

Effective October 1, 2019, the State of Maryland is imposing an excise tax on the remote sale of other tobacco products to Maryland customers. For more details on the Maryland Excise Tax, please review here.

Michigan

Effective January 1, 2022, the State of Michigan is imposing an excise tax on the remote sale of cigars to Michigan customers. For more details on the Michigan excise tax, please review here. 

Nebraska

Effective January 1, 2027, the State of Nebraska is imposing an excise tax on the remote sale of cigars and pipe tobacco to Nebraska customers. For more details on the Nebraska excise tax, please review here.

Nevada

Effective January 1, 2026, the State of Nevada is imposing an excise tax on the remote sale of other tobacco products to Nevada customers. For more details on the Nevada excise tax, please review here.

North Carolina

Effective July 1, 2022, the State of North Carolina is imposing an excise tax on the remote sale of other tobacco products to North Carolina customers. For more details on the North Carolina excise tax, please review here. 

Ohio

Effective July 1, 2025, the State of Ohio is imposing an Excise Tax on the remote sale of other tobacco products to Ohio customers. For more details on the Ohio Excise Tax, please review here. 

Pennsylvania

The Commonwealth of Pennsylvania imposes an excise tax on pipe/loose tobacco and “small cigars” shipped to Pennsylvania customers. Rather than pass the entire excise tax on pipe/loose tobacco onto our customers, we will charge only 30 cents ($0.30) per ounce.

South Dakota

Effective January 1, 2022, the State of South Dakota is imposing an excise tax on the remote sale of cigars shipped to South Dakota customers. For more details on the South Dakota excise tax, please review here. 

Virginia

Effective July 1, 2022, the Commonwealth of Virginia is imposing an excise tax on the remote sale of other tobacco products to Virginia customers. For more details on the Virginia excise tax, please review here. 

Wisconsin

Effective January 1, 2025, the State of Wisconsin is imposing an excise tax on the remote sale of other tobacco products to Wisconsin customers. For more details on the Wisconsin excise tax, please review here.


Shipping Costs

Shipping Preference

  • USPS Ground Advantage 
  • Thrifty
  • Economy
  • Basic Shipping
  • UPS Ground
  • USPS Priority Mail
  • 3 Business Day
  • 2 Business Day
  • Next Business Day
  • HI/AK Next Business Day
  • UPS Saturday
  • HI/AK Saturday

Delivery Time

  • 2-6 Business Days
  • 8-12 Business Days
  • 2-6 Business Days
  • 4-8 Business Days
  • 1-5 Business Days
  • 2-3 Business Days

Price

  • $5.99
  • $7.99
  • $8.99
  • $8.99
  • $10.99
  • $13.99
  • $12.99
  • $18.99
  • $29.99
  • $34.99
  • $44.99
  • $49.99
  1. USPS Ground Advantage (previously First Class) shipping can be selected for shipments that weigh no more than 15 oz (including packaging).
  2. Thrifty Shipping will be shipped via UPS and then delivered via USPS. This service is a slower method than our Economy Shipping method.
  3. Economy Shipping will be delivered via UPS, USPS, or Surepost, which is a combination of both. Economy Free Shipping (when available) utilizes the same services as Economy Shipping. Shipping address must be able to receive deliveries from both UPS and USPS.
  4. Small Cigar shipping will be delivered via UPS Economy. Delivery address must be able to receive packages from USPS.
  5. USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery.

Note: Shipping to states where adult signature is required by government regulation may be subject to additional fees.

Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.


Delivery Methods

  • Free and Economy shipping will be delivered via UPS, USPS, or Surepost. Delivery addresses must be able to receive packages from either carrier.
  • Saturday, Next Day, 2-Day, 3-Day, and Ground shipments are delivered via UPS.
  • Priority Mail shipments are delivered via USPS.

Shipping Lighters And Butane

  • Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
  • Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
  • Expedited shipping services are not available for all orders containing a HAZMAT item.
  • All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

When Will I Receive My Order?

Please consult the ‘Estimated Delivery’ date in the cart for the most accurate information based on the shipping method you select. In-Stock orders received by 2PM EST will ship the same day.


Backordered Items

As fellow pipe and cigar enthusiasts ourselves, we understand the importance of getting you the pipes, tobacco, cigars, and accessories that you have come to love. As you know some of these products are made internationally and we occasionally encounter delays and out of stocks when a manufacturer has material or production concerns. In these cases, we make available the ability to ‘Backorder’ a product that is not currently in stock but expected to return to stock. If you are interested in placing a tentative order for one of these products while we await receipt from the manufacturer, we would be pleased to accept a backorder. Please note that we will never charge your credit card while you await fulfillment of a backorder. In the event we are unable to ship the backordered product, we will contact you and you will have the option to cancel the backorder or replace it with an alternative item.


PO Boxes, APO/FPO, US Territories

Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.


Alaska

Expedited delivery options to Alaska are available for an additional charge. See the shipping prices above for further information.


State Restrictions

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

  • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
  • Obtain the signature of a person 21 years of age or order before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, Pipes and Cigars does not ship the following products to Connecticut addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

  • Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements.
  • Obtain the signature of a person 21 years of age or order before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware. 

Hawaii

Pipes and Cigars does not ship products to Hawaii.

Maine

Due to Maine State Regulations, Pipes and Cigars does not ship the following products to Maine addresses:

  • Cigars with Homogenized/HTL Wrappers
  • Small Cigars (Weighing 3lb per 1000 or less)
  • Pipe Tobacco

Maryland

Due to Maryland State Regulations, Pipes and Cigars does not ship the following products to Maryland addresses:

  • Machine-Made Cigars
  • Filtered Cigars
  • Cigars with Homogenized/HTL Wrappers

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Minnesota

Shipments to Minnesota residents are subject to a Retail Delivery Fee of $0.50 per sale on all orders that equal or exceed $100. For additional details, go to: Retail Delivery Fee | Minnesota Department of Revenue.

Montana

Due to Montana State Regulations, Pipes and Cigars does not ship the following products to Montana addresses:

  • Filtered Cigars

Utah

Pipes and Cigars does not ship products to Utah.

Vermont

Due to Vermont State Regulations, Pipes and Cigars does not ship the following products to Vermont addresses:

  • Small Cigars (Weighing 4.5lb per 1000 or less)

Washington State

Due to Washington State regulations, Pipes and Cigars cannot ship little cigars or loose tobacco to Washington residents.


Oversized Items

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.


Lost or Damaged Packages

In the event of missing or damaged merchandise, your order showing delivered but you have not received it, or if the tracking information has not been updated for more than 5 business days, please contact us as soon as possible and we will gladly assist. We are unable to resolve any lost orders or missing/damaged merchandise after 45 days from the delivery date.


Tracking My Order

You can check shipment status by using the My Account link found on each page. Orders ship from our warehouse located in Bethlehem, PA.


How Do I Get Free Shipping?

Free shipping is available for all orders over $99. Be aware that qualifying orders will ship via economy shipping (may ship via UPS, USPS, or Surepost, which is a combination of both).